Tenant Information
Welcome to Raine & Horne Toowoomba.
If you are new to our city, we would love to help you settle in and make new friends and business acquaintances. Please let us know how we can best help you.
We value your interest in our properties and will endeavor to make the application process as smooth as possible.
The Property Management team at Raine & Horne Toowoomba is based at our Central Office, 611 Ruthven Street (opposite The Chronicle) in the central business district of the city. With on-site parking for clients and customers, the office location is convenient and user-friendly.
The Property Management team carries on the proud tradition of service to the community founded by the original partners in Sydney in 1883. We consider it a privilege to manage the assets of our clients as well as to help meet the needs of those seeking residential, commercial or industrial premises.
We approach our task with a sense of respectful humility as well as fully appreciating our responsibilities and our accountability to both owners and tenants.
Our clients and customers – owners and tenants – love us, and come back again and again when they need our help.
They love us because we are fair to both parties of any lease and we are competent in managing valuable assets.
We are good listeners.
We listen to you and tailor a cost-effective service that will take all the worry and stress out of your life. Whether you are an owner or someone looking to lease a property, we offer you peace of mind and a fuss-free approach to the services we offer.
We focus on leasing properties quickly and cost-effectively and matching quality tenants with quality properties. We are dedicated to providing personal and professional service to both property owners and tenants.
Advantages of leasing through Raine & Horne Toowoomba include:Our customers find the following information useful:
- Allocation of an experienced Property Manager solely dedicated to enquiries you have in relation to your tenancy.
- Your Property Manager is equipped with a direct email address and direct office line. If your Property Manager should be attending to another matter, simply leave a message for your call to be promptly returned.
- Maintenance request forms available online to forward to your Property Manager for prompt attention for all repairs.
- After hours/emergency access to qualified tradespeople 24 hours a day, every day of the week.
- Monthly, fortnightly and weekly rent payment facilities including direct debit, internet and telephone banking.
- Email and text messaging of new vacancies to suit your requirements.
What is my first point of contact?
Your Property Manager is your first point of contact and will assist you with any enquiries you have during the inspection and application process. Members of our Property Management team are allocated specific properties; therefore you may deal with several individuals on our team during your property search.
What should I be aware of at property inspections?
One of our Property Managers will meet you at the property and show you its features and explain its unique benefits. During the inspection, please note if there are any alterations or additions you would like made to the property. The owner may or may not be able to accommodate your requests, and may ask you to contribute to the cost. It is important that any requests for the owner must be noted on the application form at the time of the inspection.
Remember, everything is negotiable, but we must all be clear of what is being offered and under what terms and conditions. Making sure we all get it right in the first instance will avoid any difficulties from arising down the track.
What details do I need to complete the tenancy application form?
We recommend that you gather the following information prior to meeting with us in order to facilitate the process quickly. We want to help smooth the way for you as much as possible.
Please remember that each person over eighteen years who will reside in the property completes a Tenancy Application form, even if the resident will not be on the lease.
You are required to meet a 100 point identification criteria upon submission of your application. These will be photocopied by Raine & Horne and the details kept on file. We cannot process your application until you meet this requirement.
- 10 points: Medicare card, motor vehicle registration papers
- 30 points: Bank statements, recent utility accounts (telephone, electricity, gas)
- 40 points: Driver’s Licence, Passport, 18+ card, Birth Certificate
- Employed: Last two payslips
- Self employed: Bank statements, Group Certificates or an accountant’s letter.
- Unemployed: Centrelink statement.
- If currently renting a property, the last four rent receipts are required for photocopying.
The application cannot be processed until it is complete with copies of the relevant supporting documents attached. Our Property Management team will contact you within 24 – 48 business hours. If the application is approved, the General Tenancy Agreement will need to be signed by all the stakeholders and a holding deposit of one week’s rent will need to be paid in cash to the office within 24 hours of acceptance.
Should you decide not to proceed with your application, the number of days from when you paid your application fee will be calculated and multiplied by the daily rent and forfeited to the owner, so our advice is to carefully consider your options before signing anything. We will do all we can to help you find the property that fulfills your needs and smooth the transition process as quickly and as fuss-free as possible for you.
Contact us now by email or by directly calling our Property Management team on (07) 4632 5111 with any rental enquiries. Always remember, at Raine & Horne, we’ll look after you.